Fixing Catastrophic Failures, "Failed to translate", and 0x80071772 errors in WSL
One day I turned on my computer, logged in, and was met with a Command Prompt window asking me to update WSL. I pressed the key to start the update, and then a few seconds later saw the dreaded "Catastrophic failure" message.
The update was being driven by Docker Desktop, which I had configured to use WSL rather than Hyper-V, as is now recommended by Docker.
I tried multiple things to get WSL to work, but I wasn't able to perform any other commands with WSL as anything I tried, e.g. wsl --unregister ubuntu would be met with the "You need to upgrade" message.
I tried various methods to uninstall WSL completely so I could do a fresh install but nothing would fix it.
Here I'll explain how I fixed the issues on my machine.
Tl;dr Version
Follow the steps in this guide to uninstall WSL
Installed WSL from the Microsoft Store here
Uninstall Ubuntu
Ensure your
New apps will save to:setting in Windows is set to your main driveRun
wsl --install -d UbuntuRun
wsl --setdefault Ubuntu
Long Version
Firstly I did the following
I followed the steps in this guide to uninstall WSL
I installed WSL from the Microsoft Store here
I was then able to at least run wsl without it asking to update, but I was then faced with another error: <3>WSL (206) ERROR: CreateProcessParseCommon:731: Failed to translate.
After a lot of reading it turned out this error was because:
Docker Desktop had set itself as the default distro for WSL, which was what was returning those errors when I tried to run
wsldirectlyUbuntu had not been successfully installed as a distro when installing WSL through the Microsoft Store, which is the distro I wanted to use when I ran
wslvia the command line
I found now that my Docker containers were working fine, but I couldn't use WSL to run Ubuntu.
Running wsl --list showed the following:
Windows Subsystem for Linux Distributions:
docker-desktop-data
docker-desktop (Default)
Here we can see that Ubuntu isn't listed, and Docker is set as the default.
I noticed that Windows had attempted to install Ubuntu (it was listed in my Windows applications):

I uninstalled this and then ran wsl --install -d Ubuntu.
I was then met with another error:
WslRegisterDistribution failed with error: 0x80071772
Error: 0x80071772 The specified file is encrypted and the user does not have the ability to decrypt it.
Now this one happened because in the past I had set my Windows apps to be installed on a different drive from C:. WSL isn't able to force Ubuntu to be installed on C, and thus gives this cryptic error.
To fix this, I went to Settings > System > Advanced storage settings > Where new content is saved. I changed the New apps will save to: option to be your main drive:

Once this has been done, I uninstalled Ubuntu again via the Windows start menu, and then ran wsl --install -d Ubuntu which ran successfully.
Lastly, I set Ubuntu as my default distro by running wsl --setdefault Ubuntu .
Finally, I was able to use Ubuntu via WSL by running wsl on the command line.
I hope this helps anyone else who is struggling with the same issue!
About the author
Full Stack Developer and Architect. Specialising in Java with Spring Boot, and React with Next.js. Passionate about building cloud-native applications following DDD.
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